All of our changing bags comes with a generously sized changing mat with pocket storage, insulation for bottles (either a built-in pocket or a separate insulated bag) and stroller attachment. So you are ready to use your bag as soon as it arrives.
Our stroller straps are universal fit so in almost every case will fit on your pram handle or bar. However in the ever evolving world of buggies and prams, we know sometimes your chosen bag might not attach exactly as you’d hoped, so we do recommend you test this out when receiving your bag and if you’re unhappy please contact our customer service team who may be able to advise a better option for your pram.
Our bags have a water resistant coating on the material and lining. This is an invisible finish that allows water to bead off the fabric (and also helps with cleaning up spills etc), but the material does become saturated if exposed to extremely wet conditions.
We do not recommend you machine wash your changing bag.
We recommend spot cleaning your bag, with a mild soap and warm water for fabric bags, or a leather cleaner for leather bags. We suggest you test an inconspicuous area of the bag first, to make sure the cleaning product works as desired. More information on caring for specific materials can be found here.
Yes. Our changing mats are machine washable on a cool wash. Leave to dry flat to make sure the padding stays even.
We recommend spot cleaning your insulated FAB bag, they are not suitable for machine washing.
Although lined with waterproof material, the seams are not fully sealed, so is not fully waterproof.
We recommend you check with the airline you are travelling with, but our Cabin Carry-on does meet the The International Air Transport Association (IATA) guidelines for hand luggage size.
All our bags come with a one year guarantee. This warranty covers faults in materials and workmanship and doesn't apply if damage is caused by unreasonable use or neglect or normal wear and tear. For any manufacturing defects within this timeframe, repairs will be paid for by Storksak provided a proof of purchase can be shown.
Product Issues
Please contact our customer service team on info@storksak.co.uk . Please include photos or a video of the issue and your proof of purchase.
Please contact our customer service team on info@storksak.co.uk . Please include photos or a video of the issue and your proof of purchase.
In some cases you simply need to ‘de-fluff’ the velcro, by pulling out any lint or fibres that have got trapped in the hook side. If you are still having trouble, please contact our customer service team on info@storksak.co.uk . Please include photos or a video of the issue and your proof of purchase.
Please contact our customer service team on info@storksak.co.uk . Please include photos or a video of the issue and your proof of purchase.
Website & Subscriptions
First, please check you are shopping in the right store location:
All items must be added to cart when on the correct website, you will not be able to checkout if you have items added to your cart whilst on another location’s store.
If you are still unable to checkout please contact our customer service team on info@storksak.co.uk with a screenshot of the error message you can see on the store, and a screenshot of your cart contents.
When you proceed to checkout, the first page will have an option to add a gift card or discount code. This is on right right hand side of the page on desktop and in the ‘Show order summary’ section on mobile.
If you are paying by gift voucher you will not be able to use a discount code. Only one code can be applied per order. Some discount codes are only eligible for use on full priced items.
Please check your junk mail. If you still cannot find your discount code, please contact our customer service team on info@storksak.co.uk.
There is an unsubscribe button at the end of every email we send to you. Simple click this link and you will automatically be unsubscribed from our database.
Orders, Shipping & Returns
Yes, we offer international shipping, including free delivery and returns to the following:
UK orders over £100
US orders over $150
EU orders over €125 (delivery to European countries outside the EU will be charged at standard international rates)
Please see click here to view our delivery page for more details, including excluded countries.
We offer free delivery and returns for the following:
UK orders over £100
US orders over $150
EU orders over €125 (delivery to European countries outside the EU will be charged at standard international rates)
Please see click here to view our delivery page for more details, including excluded countries.
Please allow:
UK orders - 3-5 working days
US orders - 5 working days for US orders
Up to 15 working days for all other countries
When you order is dispatched you should receive an email from the courier with your tracking details. If you did not receive this please contact our customer service team on info@storksak.co.uk.
You should receive an SMS or email notification from the delivery courier once your order is on its way, this will include tracking information. If you do not receive this within 2 working days of placing your order, or you have any other questions, please contact info@storksak.co.uk.
Your should should arrive at by the time period stated on the website when you placed your order. We will contact you if this changes. If you would like further information on the expected delivery date of your order please contact our customer service team on info@storksak.co.uk.
Please click here to view our returns information. We recommend you send an email to returns@storksak.co.uk to let us know your return is on the way, and we will keep you updated.
We offer free returns on the following:
UK orders over £100
US orders over $150
EU orders over €125 (this does not include European countries outside the EU)
All other returns are to be paid for by the customer.
Yes, please contact our customer service team on info@storksak.co.uk with your order details and the item you would like to exchange.
Please contact our customer service team on info@storksak.co.uk as soon as possible. If an item has already been despatched we will not be able to cancel or amend the order.
Duties and taxes on orders delivered to UK and EU addresses are included in the price. Please note the taxes are charged based on your delivery location. Duties and other charges may apply for other territories.
Once we receive your return we will acknowledge receipt of the items so you know they reached us safely. Please allow up to 10 working days for your order to be refunded once we receive your returns items.
A PID number is your 11 digit identification number, everyone registered in Norway has one of these. This is required in order for the Norwegian authorities to keep track of imports into the country. We are unable to dispatch orders to Norway (and orders to Spain over the value of €150) without the PID number.
Please contact our customer service team on info@storksak.co.uk as soon as possible. If an item has already been despatched we will not be able to amend the order.
Manufacturing & Sustainability
Our products are all tested to REACH standards which is globally known as one of the most stringent testing regulations for potentially harmful chemicals. This means they do not contain any traceable amounts of lead, phthalates, formaldehyde or azo dyes. If you have a question about a specific chemical or substance, please contact our customer service team on info@storksak.co.uk.
The water resistant treatment is a Carbon 6 (C6) based PFOA Free Fluorine waterproof and oil proof agent. Our materials (and their treatments) are tested to REACH standards, so contain no traceable amounts of any known harmful chemicals.
Our changing mats are tested for flammability but contain no known harmful chemicals, so is safe for use with infants.
Only available on orders placed before 12pm Monday-Thursday*
Free returns on orders over £100
*
your order will be delivered by DPD or Royal Mail.
deliveries may require a signature upon receipt.
next day delivery orders placed on friday after 12pm will be delivered the following tuesday
EU ORDERS - over €125
Price
Estimated delivery time
Returns
FREE
UP TO 15 WORKING DAYS
FREE RETURNS
EU ORDERS - under €125
Price
Estimated delivery time
Returns
€15.00
up to 15 working days
return postage not included
NORWAY & SWITZERLAND
Price
Estimated delivery time
Returns
€30.00
up to 15 working days
return postage not included
*
we are unable to ship to malta
us orders - over $150
Price
Estimated delivery time
Returns
free
up to 5 working days
free returns
us orders - under $150
Price
Estimated delivery time
Returns
$30.00
up to 5 working days
return postage not included
*
your order will be delivered by fedex
a signature will be required upon receipt.
if your parcel contains more than one item or is over 2kg you may be required to pay additional postage charges, you will be contacted directly by our customer service team accordingly.
items delivered outside the eu may be subject to taxes, customs fees, or other charges.
We are unable to process orders for this territory on the storksak.com website.
Price
Estimated delivery time
Returns
£30.00
up to 15 working days
return postage not included
*
we are unable to ship to south africa.
deliveries will be via fedex or royal mail and will require a signature upon receipt.
if your parcel contains more than one item or is over 2kg you may be required to pay additional postage charges, you will be contacted directly by our customer service team accordingly.
items delivered outside the eu may be subject to taxes, customs fees, or other charges.
ROYAL MAIL STRIKES
Please be aware that your order may be delayed due to the on going Royal Mail strikes. If you have any questions about your order please contact us on info@storksak.co.uk
PREORDER ITEMS
If your order contains both in stock and preorder items, please note our standard procedure is to hold your order and dispatch together once all items are available. If you would like to receive the in stock part of your order earlier, please contact customer service on info@storksak.co.uk
EXTENDED RETURNS PERIOD
Any items purchased on storksak.com can be returned up to 13th January 2023 for a full refund or exchange.
DELIVERIES DURING SALE PERIODS
During busier time such as Black Friday, deliveries may take longer than the advertised time frames. You will be updated on your order as it is processed. Should you need any more information please contact us on info@storksak.co.uk
UK Delivery
Orders over £100 - Free
Orders under £100 - £4.95
Please allow up to 5 working days for delivery from despatch. If any item cannot be delivered within this time, we will inform you of a proposed delivery date. DPD deliveries will require a signature upon receipt.
Europe Delivery
Orders over €125 - Free
Orders under €125 - €15
Ensure you are shopping on ourEU site before adding items to basket. If your order is being delivered to an address in Europe you will only be able to checkout on our EU site.
Please allow up to 15 working days for delivery from despatch. If any item cannot be delivered within this time, we will inform you of a proposed delivery date. Goods will always require a signature upon receipt of delivery.
TAXES & DUTIES - EU orders are NOT be subject to additional duties, levies or taxes on delivery.
Shipping to Norway, Iceland and Switzerland will be charged at our international delivery rates, and your order may be subject to taxes, customs fees, levies or other charges. We are unable to deliver to Malta.
USA Delivery
Orders over $150 - Free
Orders under $150 - $30
Ensure you are shopping on our US site before adding items to basket. If your order is being delivered to an address in The United States you will only be able to checkout on ourUS site.
Delivery will be via the FedEx.
Please allow up to 5 working days for delivery from despatch. If any item cannot be delivered within this time, we will inform you of a proposed delivery date. Goods will always require a signature on receipt of delivery.
TAXES & DUTIES - US orders below $800 will not have any additional taxes or customs fees. *Canadian orders maybe subject to taxes, customs fees, levies or other charges.
If your parcel contains more than one item, you may be required to pay additional postage due to the increased weight of our parcel. If this occurs we will contact you directly.
Oceania Delivery
We are unable to process orders for this terriorty onstorksak.com, please got toau.storksak.comto complete your order.
Rest of the World Delivery
All orders - £30
Delivery will be via theRoyal Mail International Signed For Service or FedEx.
Please allow up to 15 working days for delivery from despatch. If any item cannot be delivered within this time, we will inform you of a proposed delivery date. Goods will always require a signature on receipt of delivery.
If your parcel contains more than one item or is over 2kg, you may be required to pay additional postage due to the increased weight of our parcel. If this occurs we will contact you directly.
We are unable to ship to South Africa.
Your order may be subject to taxes, customs fees, levies or other charges.
British Forces Postal Addresses
We can deliver to all BFPO addresses for standard UK charges. Please contact us atinfo@storksak.co.ukif you need assistance with this.
Order Confirmation
Once we have received your order, we will send you a confirmation email to the address provided. This will contain your order number and details of your purchase(s). This email is only an acknowledgement that your order has been received; it is not an acceptance by us of any offers to purchase.
Order Tracking
Once your item(s) have been dispatched you will receive an SMS or email notification with your tracking details directly from the courier. If you have any questions about delivery of your order, please contact us atinfo@storksak.co.ukwith your order and tracking references.
Returns
At Storksak we pride ourselves on providing a superior level of quality across our brand. We appreciate that our customers want to purchase with the confidence of knowing that if they should experience an issue with the product, they will receive a high level of customer service and fair issue assessment.
We will always do our very best to ensure complete customer satisfaction, and will offer prompt exchange or refund of faulty or unwanted products within the following guidelines:
Refund or Exchange
You can return goods for any reason in an unused condition, in the original packaging with tags attached, within 30 days of receipt for a full refund or exchange, provided a proof of purchase is given.
Please follow return procedure below. This guarantee does not affect your statutory rights.
If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition and packaging within 30 days of purchase date. We will issue a refund on receipt of the product(s), excluding any postage costs, or exchange the item for a different style/colour if preferred.
UK RETURN? Follow These Easy Steps to Process Your Return or Exchange
Put your purchase back into its original packaging and parcel bag or box.
Fill in the returns form which came with your Storksak order or download a new onehere, you can either print this at home and put it in your parcel or email it to use atreturns@storksak.co.uk .
Create your free Royal Mail returns labelhereby entering your details as specified.
Download and print the label and attach it to your parcel, if you don't have a printer you can show the QR code sent to you and the Post Office will print the label for you.
Take the parcel to the Post Office and remember to keep hold of your proof of postage until you know we have received your return. Please allow up to 10 working days to process returns, contact us atreturns@storksak.co.ukwith your order number if you have any questions.
Please follow the process above to send back your product:
Please note:
Proof of purchase must be provided to qualify for order exchange.
Once we receive your item, we will send out your replacement Storksak bag. We aim to send out your replacement bag within two working days. Any difference in price will need to be considered before your new style is sent out to you. A member of our customer service team will be in touch with you if there are any outstanding costs to be paid or refunded, or to discuss stock availability if necessary.
Please retain your proof of postage as we cannot be held responsible for goods lost in transit to us and you may need this to hurry things along, should your parcel take a while to arrive with us.
Please note that we cannot be held responsible for any items which fail to reach us or for delays in your exchange/return reaching our warehouse. We recommend that overseas customers send their parcels via a registered trackable service and get a proof of receipt.
Please note that we can only refund same payment method on which the original transaction was made.
Our Warranty/Guarantee
Here at Storksak, we believe in all of our products and hope you are as delighted with them as we are.
Our products are covered by a one year warranty from the day they were bought, when used under normal conditions and for the purpose intended.
This warranty covers faults in materials and workmanship and doesn't apply if damage is caused by unreasonable use or neglect or normal wear and tear. For any manufacturing defects within this timeframe, repairs will be paid for by Storksak provided a proof of purchase can be shown.
Repairs & Replacements
If you need to have a Storksak product repaired, contact our team at returns@storksak.co.uk with your order number and photos of the product issue for our team to asses your request for repair or replacement.
Please note that this policy relates to products that are faulty due to a manufacturing issue. We are unable to refund, exchange or repair products that are faulty due to misuse or external factors not relating to the manufacturing of the product.
When items are repairable, this will always be our first recommendation. We have found it is usually most convenient if we send the replacement part(s) directly to you and you can arrange a local repair (that we reimburse the cost of if within warranty) as sending to us means you could be without your bag for a number of weeks. Most cobblers and dry cleaners have repair facilities. If an item is out of warranty we are still happy to provide replacement parts, but the repair would be at your own cost.
If we agree to replace your item, we will ask you to return your item to us using the returns process above. Once your item is received by us, we will send the replacement to you.
Please note that Storksak’s Return Policy are guidelines meant to assist you in the sales and returns process of our products. It is in addition to ourgeneral terms and conditionsand do not limit you or your customers’ statutory rights.
Storksak Organics Returns Policy
We hope you are satisfied with every Storksak Organics purchase you make, and believe strongly in our products and their quality. However if for any reason you are not pleased with your items, please see below for details on how to return a product to us.
If you purchased the product at www.storksak.com, we will offer you a refund on unopened items returned to us within 30 days of receipt provided they are in their original re-saleable condition, with the seal intact.
Simply return the item(s) to Storksak in its original condition within 30 days of receipt.
Products are returned at your own cost and risk.
All returned goods will be examined upon receipt.
For reasons of hygiene we are unable to offer refunds or replacements on any opened or used goods unless they are faulty.
We will process your return as quickly as possible and will notify you by email once your refund has been processed. Your refund will be made by the original or agreed payment method, no later than 14 working days after we have received the goods.
PLEASE NOTE : We cannot accept returned goods on any of our Storksak Organics products that we reasonably believe have been used or with seals broken, without exception we will not accept returns on opened or used items. In such circumstances, we will notify you that no refund will be available and you will be responsible for arranging for such goods to be returned to you within 30 days of our notification.