All of our changing bags comes with a generously sized changing mat with pocket storage, insulation for bottles (either a built-in pocket or a separate insulated bag) and stroller attachment. So you are ready to use your bag as soon as it arrives.
Our stroller straps are universal fit so in almost every case will fit on your pram handle or bar. However in the ever evolving world of buggies and prams, we know sometimes your chosen bag might not attach exactly as you’d hoped, so we do recommend you test this out when receiving your bag and if you’re unhappy please contact our customer service team who may be able to advise a better option for your pram.
Our bags have a water resistant coating on the material and lining. This is an invisible finish that allows water to bead off the fabric (and also helps with cleaning up spills etc), but the material does become saturated if exposed to extremely wet conditions.
We do not recommend you machine wash your changing bag.
We recommend spot cleaning your bag, with a mild soap and warm water for fabric bags, or a leather cleaner for leather bags. We suggest you test an inconspicuous area of the bag first, to make sure the cleaning product works as desired. More information on caring for specific materials can be found here.
Yes. Our changing mats are machine washable on a cool wash. Leave to dry flat to make sure the padding stays even.
We recommend spot cleaning your insulated FAB bag, they are not suitable for machine washing.
Although lined with waterproof material, the seams are not fully sealed, so is not fully waterproof.
We recommend you check with the airline you are travelling with, but our Cabin Carry-on does meet the The International Air Transport Association (IATA) guidelines for hand luggage size.
All our bags come with a 2 year guarantee. This warranty covers faults in materials and workmanship and doesn't apply if damage is caused by unreasonable use or neglect or normal wear and tear. For any manufacturing defects within this timeframe, repairs will be paid for by Storksak provided a proof of purchase can be shown.
Product Issues
Please contact our customer service team on info@storksak.co.uk . Please include photos or a video of the issue and your proof of purchase.
Please contact our customer service team on info@storksak.co.uk . Please include photos or a video of the issue and your proof of purchase.
In some case you simply need to ‘de-fluff’ the velcro, by pulling out any lint or fibres that have got trapped in the hook side. If you are still having trouble, please contact our customer service team on info@storksak.co.uk . Please include photos or a video of the issue and your proof of purchase.
Please contact our customer service team on info@storksak.co.uk . Please include photos or a video of the issue and your proof of purchase.
Website & Subscriptions
First, please check you are shopping in the right store location:
All items must be added to cart when on the correct website, you will not be able to checkout if you have items added to your cart whilst on another location’s store.
If you are still unable to checkout please contact our customer service team on info@storksak.co.uk with a screenshot of the error message you can see on the store, and a screenshot of your cart contents.
When you proceed to checkout, the first page will have an option to add a gift card or discount code. This is on right right hand side of the page on desktop and in the ‘Show order summary’ section on mobile.
If you are paying by gift voucher you will not be able to use a discount code. Only one code can be applied per order. Some discount codes are only eligible for use on full priced items.
Please check your junk mail. If you still cannot find your discount code, please contact our customer service team on info@storksak.co.uk.
There is an unsubscribe button at the end of every email we send to you. Simple click this link and you will automatically be unsubscribed from our database.
Orders, Shipping & Returns
Yes, we offer international shipping, including free delivery and returns to the following:
UK orders over £100
US orders over $150
EU orders over €125 (delivery to European countries outside the EU will be charged at standard international rates)
Please see click here to view our delivery page for more details, including excluded countries.
We offer free delivery and returns for the following:
UK orders over £100
US orders over $150
EU orders over €125 (delivery to European countries outside the EU will be charged at standard international rates)
Please see click here to view our delivery page for more details, including excluded countries.
Please allow:
UK orders - 3-5 working days
US orders - 5 working days for US orders
Up to 15 working days for all other countries
When you order is dispatched you should receive an email from the courier with your tracking details. If you did not receive this please contact our customer service team on info@storksak.co.uk.
You should receive an SMS or email notification from the delivery courier once your order is on its way, this will include tracking information. If you do not receive this within 2 working days of placing your order, or you have any other questions, please contact info@storksak.co.uk.
Your should should arrive at by the time period stated on the website when you placed your order. We will contact you if this changes. If you would like further information on the expected delivery date of your order please contact our customer service team on info@storksak.co.uk.
Please click here to view our returns information. We recommend you send an email to returns@storksak.co.uk to let us know your return is on the way, and we will keep you updated.
We offer free returns on the following:
UK orders over £100
US orders over $150
EU orders over €125 (this does not include European countries outside the EU)
All other returns are to be paid for by the customer.
Yes, please contact our customer service team on info@storksak.co.uk with your order details and the item you would like to exchange.
Please contact our customer service team on info@storksak.co.uk as soon as possible. If an item has already been despatched we will not be able to cancel or amend the order.
Duties and taxes on orders delivered to UK and EU addresses are included in the price. Please note the taxes are charged based on your delivery location. Duties and other charges may apply for other territories.
Once we receive your return we will acknowledge receipt of the items so you know they reached us safely. Please allow up to 10 working days for your order to be refunded once we receive your returns items.
A PID number is your 11 digit identification number, everyone registered in Norway has one of these. This is required in order for the Norwegian authorities to keep track of imports into the country. We are unable to dispatch orders to Norway (and orders to Spain over the value of €150) without the PID number.
Please contact our customer service team on info@storksak.co.uk as soon as possible. If an item has already been despatched we will not be able to amend the order.
Manufacturing & Sustainability
Our products are all tested to REACH standards which is globally known as one of the most stringent testing regulations for potentially harmful chemicals. This means they do not contain any traceable amounts of lead, phthalates, formaldehyde or azo dyes. If you have a question about a specific chemical or substance, please contact our customer service team on info@storksak.co.uk.
The water resistant treatment is a Carbon 6 (C6) based PFOA Free Fluorine waterproof and oil proof agent. Our materials (and their treatments) are tested to REACH standards, so contain no traceable amounts of any known harmful chemicals.
Our changing mats are tested for flammability but contain no known harmful chemicals, so is safe for use with infants.
Only available on orders placed before 12pm Monday-Thursday*
Free returns on orders over £100
*
your order will be delivered by DPD or Royal Mail.
deliveries may require a signature upon receipt.
next day delivery orders placed on friday after 12pm will be delivered the following tuesday
EU ORDERS - over €125
Price
Estimated delivery time
Returns
FREE
UP TO 15 WORKING DAYS
FREE RETURNS
EU ORDERS - under €125
Price
Estimated delivery time
Returns
€15.00
up to 15 working days
return postage not included
NORWAY & SWITZERLAND
Price
Estimated delivery time
Returns
€30.00
up to 15 working days
return postage not included
*
we are unable to ship to malta
us orders - over $150
Price
Estimated delivery time
Returns
free
up to 5 working days
free returns
us orders - under $150
Price
Estimated delivery time
Returns
$30.00
up to 5 working days
return postage not included
*
your order will be delivered by fedex
a signature will be required upon receipt.
if your parcel contains more than one item or is over 2kg you may be required to pay additional postage charges, you will be contacted directly by our customer service team accordingly.
items delivered outside the eu may be subject to taxes, customs fees, or other charges.
We are unable to process orders for this territory on the storksak.com website.
Price
Estimated delivery time
Returns
£30.00
up to 15 working days
return postage not included
*
we are unable to ship to south africa.
deliveries will be via fedex or royal mail and will require a signature upon receipt.
if your parcel contains more than one item or is over 2kg you may be required to pay additional postage charges, you will be contacted directly by our customer service team accordingly.
items delivered outside the eu may be subject to taxes, customs fees, or other charges.