FAQ – Storksak®

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Free delivery & returns to UK, EU & US*

no additional duties or taxes on US or EU orders*

ORGANIC
KEY INGREDIENT BENEFITS

ORGANIC

Many conventional skincare products contain artificially made synthetic ingredients. At Storksak we choose to make our products with natural origin ingredients to protect baby’s delicate skin, as it’s three to five times thinner than an adults, making them more vulnerable to harsh chemicals. Across the Storksak Organics range, the minimum percentage of natural ingredients is 99%.

Our Baby Wash & Shampoo is a gentle naturally foaming bubble bath and shampoo. Protecting children’s naturally hydrolipidic film and pH balance is important, and our delicate formula doesn’t wash away skin’s natural protection. Our Baby Oil can also be poured under warm running water for a soothing and hydrating bath. Warm oil in your hands and massage onto skin with soothing strokes for a relaxing baby massage.

KEY INGREDIENT BENEFITS

SUNFLOWER SEED OIL (HELIANTHUS ANNUUS) * Baby Oil*

CALMING | SOFTENING | SMOOTHING

NATURAL BEESWAX (CERA ALBA) *Baby Balm only*

HYDRATING | SOOTHING | EMOLLIENT

NATURAL VITAMIN E (TOCOPHEROL) *Baby Oil, Baby Balm*

AIDS SKINS ELASTICITY | NOURISHING

ALOE VERA (ALOE BARBADENSIS LEAF JUICE) *Baby Lotion, Baby wash*

HYDRATING | HEALING | ANTIOXIDANT

SAFFLOWER SEED OIL (CARTHAMUS TINCTORIUS) *Baby Oil*

REPLENISHING | MOISTURISING | OMEGA 6

COCONUT OIL (COCOS NUCIFERA) *Baby Balm, Baby Lotion*

HYDRATING | CALMING | RICH IN ANTIOXIDANTS

UK orders - over £100

Price	Estimated delivery time	Returns

Free	3-5 working days	free returns

*

UK orders - under £100

Price	Estimated delivery time	Returns

£4.95	3-5 Working days	return postage not included

*

Uk next day delivery

Price	Estimated delivery time	Returns

£8.00	Only available on orders placed before 12pm Monday-Thursday*	Free returns on orders over £100

*
your order will be delivered by DPD or Royal Mail.
deliveries may require a signature upon receipt.
next day delivery orders placed on friday after 12pm will be delivered the following tuesday

EU ORDERS - over €125

Price	Estimated delivery time	Returns

FREE	UP TO 15 WORKING DAYS	FREE RETURNS

*

EU ORDERS - under €125

Price	Estimated delivery time	Returns

€15.00	up to 15 working days	return postage not included

*

NORWAY & SWITZERLAND

Price	Estimated delivery time	Returns

€30.00	up to 15 working days	return postage not included

*
we are unable to ship to malta

us orders - over $150

Price	Estimated delivery time	Returns

free	up to 5 working days	free returns

*

us orders - under $150

Price	Estimated delivery time	Returns

$30.00	up to 5 working days	return postage not included

*
your order will be delivered by fedex
a signature will be required upon receipt.
if your parcel contains more than one item or is over 2kg you may be required to pay additional postage charges, you will be contacted directly by our customer service team accordingly.
items delivered outside the eu may be subject to taxes, customs fees, or other charges.

*
please ensure you are on au.storksak.com
We are unable to process orders for this territory on the storksak.com website.

Price	Estimated delivery time	Returns

£30.00	up to 15 working days	return postage not included

*
we are unable to ship to south africa.
deliveries will be via fedex or royal mail and will require a signature upon receipt.
if your parcel contains more than one item or is over 2kg you may be required to pay additional postage charges, you will be contacted directly by our customer service team accordingly.
items delivered outside the eu may be subject to taxes, customs fees, or other charges.

ROYAL MAIL STRIKES

Please be aware that your order may be delayed due to the on going Royal Mail strikes. If you have any questions about your order please contact us on info@storksak.co.uk

PREORDER ITEMS

If your order contains both in stock and preorder items, please note our standard procedure is to hold your order and dispatch together once all items are available. If you would like to receive the in stock part of your order earlier, please contact customer service on info@storksak.co.uk

EXTENDED RETURNS PERIOD

Any items purchased on storksak.com can be returned up to 13th January 2023 for a full refund or exchange.

DELIVERIES DURING SALE PERIODS

During busier time such as Black Friday, deliveries may take longer than the advertised time frames. You will be updated on your order as it is processed. Should you need any more information please contact us on info@storksak.co.uk

UK Delivery

Orders over £100 - Free

Orders under £100 - £4.95

Please allow up to 5 working days for delivery from despatch. If any item cannot be delivered within this time, we will inform you of a proposed delivery date. DPD deliveries will require a signature upon receipt.

Europe Delivery

Orders over €125 - Free

Orders under €125 - €15

Ensure you are shopping on our EU site before adding items to basket. If your order is being delivered to an address in Europe you will only be able to checkout on our EU site.

Please allow up to 15 working days for delivery from despatch. If any item cannot be delivered within this time, we will inform you of a proposed delivery date. Goods will always require a signature upon receipt of delivery.

TAXES & DUTIES - EU orders are NOT be subject to additional duties, levies or taxes on delivery.

Shipping to Norway, Iceland and Switzerland will be charged at our international delivery rates, and your order may be subject to taxes, customs fees, levies or other charges. We are unable to deliver to Malta.

USA Delivery

Orders over $150 - Free

Orders under $150 - $30

Ensure you are shopping on our US site before adding items to basket. If your order is being delivered to an address in The United States you will only be able to checkout on our US site.

Delivery will be via the FedEx.

Please allow up to 5 working days for delivery from despatch. If any item cannot be delivered within this time, we will inform you of a proposed delivery date. Goods will always require a signature on receipt of delivery.

TAXES & DUTIES - US orders below $800 will not have any additional taxes or customs fees. *Canadian orders maybe subject to taxes, customs fees, levies or other charges.

If your parcel contains more than one item, you may be required to pay additional postage due to the increased weight of our parcel. If this occurs we will contact you directly.

Oceania Delivery

We are unable to process orders for this terriorty on storksak.com, please got to au.storksak.com to complete your order.

Rest of the World Delivery

All orders - £30

Delivery will be via the Royal Mail International Signed For Service or FedEx.

Please allow up to 15 working days for delivery from despatch. If any item cannot be delivered within this time, we will inform you of a proposed delivery date. Goods will always require a signature on receipt of delivery.

If your parcel contains more than one item or is over 2kg, you may be required to pay additional postage due to the increased weight of our parcel. If this occurs we will contact you directly.

We are unable to ship to South Africa.

Your order may be subject to taxes, customs fees, levies or other charges.

British Forces Postal Addresses

We can deliver to all BFPO addresses for standard UK charges. Please contact us at info@storksak.co.uk if you need assistance with this.

Order Confirmation

Once we have received your order, we will send you a confirmation email to the address provided. This will contain your order number and details of your purchase(s). This email is only an acknowledgement that your order has been received; it is not an acceptance by us of any offers to purchase.

Order Tracking

Once your item(s) have been dispatched you will receive an SMS or email notification with your tracking details directly from the courier. If you have any questions about delivery of your order, please contact us at info@storksak.co.uk with your order and tracking references.

Returns

At Storksak we pride ourselves on providing a superior level of quality across our brand. We appreciate that our customers want to purchase with the confidence of knowing that if they should experience an issue with the product, they will receive a high level of customer service and fair issue assessment.

We will always do our very best to ensure complete customer satisfaction, and will offer prompt exchange or refund of faulty or unwanted products within the following guidelines:

Refund or Exchange

You can return goods for any reason in an unused condition, in the original packaging with tags attached, within 30 days of receipt for a full refund or exchange, provided a proof of purchase is given.

We offer free delivery and returns on:

UK orders over £100

EU orders over €125

US orders over $150

All other returns are to be paid by the customer

Returns Note

Click here to download a returns note.

Please follow return procedure below. This guarantee does not affect your statutory rights.

If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition and packaging within 30 days of purchase date. We will issue a refund on receipt of the product(s), excluding any postage costs, or exchange the item for a different style/colour if preferred.

UK RETURN? Follow These Easy Steps to Process Your Return or Exchange

Put your purchase back into its original packaging and parcel bag or box.
Fill in the returns form which came with your Storksak order or download a new one here, you can either print this at home and put it in your parcel or email it to use at returns@storksak.co.uk .
Create your free Royal Mail returns label here by entering your details as specified.
Download and print the label and attach it to your parcel, if you don't have a printer you can show the QR code sent to you and the Post Office will print the label for you.
Take the parcel to the Post Office and remember to keep hold of your proof of postage until you know we have received your return. Please allow up to 10 working days to process returns, contact us at returns@storksak.co.uk with your order number if you have any questions.

RETURNING FROM OUTSIDE THE UK?

For returns outside the UK please email returns@storksak.co.uk

Exchange Terms

Please follow the process above to send back your product:

Please note:

Proof of purchase must be provided to qualify for order exchange.
Once we receive your item, we will send out your replacement Storksak bag. We aim to send out your replacement bag within two working days. Any difference in price will need to be considered before your new style is sent out to you. A member of our customer service team will be in touch with you if there are any outstanding costs to be paid or refunded, or to discuss stock availability if necessary.
Please retain your proof of postage as we cannot be held responsible for goods lost in transit to us and you may need this to hurry things along, should your parcel take a while to arrive with us.
Please note that we cannot be held responsible for any items which fail to reach us or for delays in your exchange/return reaching our warehouse. We recommend that overseas customers send their parcels via a registered trackable service and get a proof of receipt.
Please note that we can only refund same payment method on which the original transaction was made.

Our Warranty/Guarantee

Here at Storksak, we believe in all of our products and hope you are as delighted with them as we are.

Our products are covered by a one year warranty from the day they were bought, when used under normal conditions and for the purpose intended.

This warranty covers faults in materials and workmanship and doesn't apply if damage is caused by unreasonable use or neglect or normal wear and tear. For any manufacturing defects within this timeframe, repairs will be paid for by Storksak provided a proof of purchase can be shown.

Repairs & Replacements

If you need to have a Storksak product repaired, contact our team at returns@storksak.co.uk with your order number and photos of the product issue for our team to asses your request for repair or replacement.

Please note that this policy relates to products that are faulty due to a manufacturing issue. We are unable to refund, exchange or repair products that are faulty due to misuse or external factors not relating to the manufacturing of the product.

When items are repairable, this will always be our first recommendation. We have found it is usually most convenient if we send the replacement part(s) directly to you and you can arrange a local repair (that we reimburse the cost of if within warranty) as sending to us means you could be without your bag for a number of weeks. Most cobblers and dry cleaners have repair facilities. If an item is out of warranty we are still happy to provide replacement parts, but the repair would be at your own cost.

If we agree to replace your item, we will ask you to return your item to us using the returns process above. Once your item is received by us, we will send the replacement to you.

Please note that Storksak’s Return Policy are guidelines meant to assist you in the sales and returns process of our products. It is in addition to our general terms and conditions and do not limit you or your customers’ statutory rights.

Storksak Organics Returns Policy

We hope you are satisfied with every Storksak Organics purchase you make, and believe strongly in our products and their quality. However if for any reason you are not pleased with your items, please see below for details on how to return a product to us.

If you purchased the product at www.storksak.com, we will offer you a refund on unopened items returned to us within 30 days of receipt provided they are in their original re-saleable condition, with the seal intact.

Simply return the item(s) to Storksak in its original condition within 30 days of receipt.

Products are returned at your own cost and risk.

All returned goods will be examined upon receipt.

For reasons of hygiene we are unable to offer refunds or replacements on any opened or used goods unless they are faulty.

We will process your return as quickly as possible and will notify you by email once your refund has been processed. Your refund will be made by the original or agreed payment method, no later than 14 working days after we have received the goods.

PLEASE NOTE : We cannot accept returned goods on any of our Storksak Organics products that we reasonably believe have been used or with seals broken, without exception we will not accept returns on opened or used items. In such circumstances, we will notify you that no refund will be available and you will be responsible for arranging for such goods to be returned to you within 30 days of our notification.

Your statutory rights remain unaffected.