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Are Storksak Organics products chemical free?
The Storksak Organics collection is natural and organic. We do not use any parabens, SLS, mineral oils or synthetic fragrances.
Are the products certified organic?
The Storksak Organics collection is Natural and Organic Cosmetic certified by ECOCERT Greenlife according to ECOCERT Standard available at: http://cosmetics.ecocert.com
What is the difference between an organic certified and natural certified product?
Both natural and organic products contain natural substances. The difference is that a certified organic product has a percentage of its ingredients produced through organic farming practices.
How can I find out what ingredients are in my product?
We list our full ingredients list alongside our product description on our website for every single product in the Storksak Organics range (for the sets please refer to the individual descriptions). We also put the full ingredients list on the back of our products.
Do you test on animals?
Storksak Organics products are not tested on animals.
I am a vegan. Can I use your products?
All of our products are vegan with the exception of our Baby Balm which contains Beeswax and is classified as vegetarian rather than vegan. Full ingredients are listed on our packaging and our website for reference
Yes, we use only natural, organic fragrances, developed by our fragrance experts in Grasse, France.
Do your products contain alcohol?
Yes, two products in the Storksak Organics range contain alcohol: The Baby Lotion and Baby Wash & Shampoo. These alcohols are an important ingredient in the product formulas, used as a stabiliser or preservative, to improve the shelf life of the products. The Baby Balm, the Baby Oil and the organic cotton hand and face wipes do not contain alcohol.
Do your products contain artificial colours?
There are no artificial colours or fragrances in Storksak Organics products, only natural ingredients.
Do your products contain comfrey?
Our products do not contain the ingredient comfrey.
My child is allergic to linalool, which is found in many natural products and scents. Does Storksak Organics contain linalool?
Storksak Organics products do not contain any linalool, so your child should not experience an allergic reaction to our products.
Where are the products made?
We proudly manufacture our collection in England.
How are natural skincare products different from conventional skincare?
Many conventional skincare products contain artificially made, synthetic ingredients. Storksak Organics choose to make our products with natural ingredients to protect baby’s delicate skin, as it is three to five times thinner than an adult’s, making them more vulnerable to harsh chemicals. Across the Storksak Organics range, the minimum percentage of natural ingredients is 99%
What products should I use when I bathe my child?
Children just love spending time in foamy baths. It´s important to maintain and to protect the natural protective hydrolipidic film with gentle cleansers that do not wash away the natural skin protection.Storksak Organics offers both Baby Wash and Shampoo, plus Baby Oil for use at bath time. The Baby Wash & Shampoo is a multi-functional product. Gently lather a small amount onto wet skin and hair and rinse clean, or add to warm running water for a naturally foaming bubble bath. Our Baby Oil can also be poured under warm running water for a soothing and hydrating bath. Warm oil in your hands and massage onto skin with soothing strokes for extra indulgence.
My baby has redness in the nappy area. Is your organic baby balm suitable for this?
A baby´s delicate skin get easily irritated. Nappies, clothes and even the various harmful chemicals contained in a large number of child care products can cause skin redness, burning and rashes. Irritation may also become more pronounced under humid and warm conditions. Storksak Organics has created a natural barrier cream for this purpose. Apply our Baby Balm to clean, dry skin after bathing or when changing nappies. Suitable for use on dry and sensitive areas.
Is the Storksak Organics packaging recyclable?
All of our packaging is made from recyclable and environmentally friendly materials. As our entire collection is certified by Ecocert Organic all of our packaging conforms to their standard.
What is the shelf life opened and unopened?
Once opened our products should be used within 12 months. The unopened shelf life is 33 months. We recommend that our wipes should be used within 6 months.
Storksak Organics Returns Policy
We hope you are satisfied with every Storksak Organics purchase you make and believe strongly in our products and their quality. However if for any reason you are not pleased with your items, please see below for details on how to return a product to us.
If you purchased the product at www.storksak.com, we will offer you a refund on unopened items returned to us within 30 days of receipt provided they are in their original re-saleable condition, with the seal intact.
Simply return the item(s) to Storksak in its original condition within 30 days of receipt.
Please post the item including a copy of the delivery note to the following address:
Customer Services Team
Unit 13 Spectrum House
32-34 Gordon House Road
London, NW5 1LP
Products are returned at your own cost and risk.
All returned goods will be examined upon receipt.
For reasons of hygiene we are unable to offer refunds or replacements on any opened or used goods unless they are faulty.
We will process your return as quickly as possible and will notify you by email once your refund has been processed. Your refund will be made by the original or agreed payment method, no later than 14 working days after we have received the goods.
Please Note: We cannot accept returned goods on any of our Storksak Organics products that we reasonably believe have been used or with seals broken, without exception we will not accept returns on opened or used items. In such circumstances, we will notify you that no refund will be available and you will be responsible for arranging for such goods to be returned to you within 30 days of our notification.
Your statutory rights remain unaffected.
Returns at a Retail Store
If you purchased the product from a retail store, please contact the store directly for their returns policy. We recommend returning the product to the store if possible in order to avoid return shipping fees.